Refund Policy
Transparent and equitable refund guidelines for your assurance
Overview
At SharedAccessBridge, we recognize that plans can change, and we are committed to providing clear and honest refund policies. This document details the terms under which refunds may be granted for our yacht charter services.
It is important to review this policy thoroughly prior to reserving a charter. When you reserve a charter with SharedAccessBridge, you are signifying your consent to these terms of refund.
Standard Cancellation and Refund Schedule
More than 72 Hours Before Charter
Qualified for: Entire refund less service charges
Processing Duration: 5-7 business days
Service Fee: €50 for card payments
Prerequisites: Must be submitted officially through email or by phone
24-72 Hours Before Charter
Qualified for: Half of the total charter fee
Processing Duration: 7-10 business days
Service Fee: €25 subtracted from the refund amount
Prerequisites: A valid justification is needed; administrative expenses incurred
Less than 24 Hours Before Charter
Qualified for: No repayment available
Exception: Critical situations may be taken into account
Alternate option: Credit for a future charter might be given at the discretion of our management
Prerequisites: Proof required for claims due to emergencies
Weather-Related Cancellations
Our Commitment to Safety
Your safety is our utmost priority. Should the weather pose a risk to the safety of the charter as determined by our licensed captain, we provide adaptable alternatives:
- Complete Refund: Issued in full if rescheduling is not an option
- Rebooking: Transfer your charter to a new date with no extra charge
- Credit for Charter: A voucher valid for one year from the initial charter day
Evaluation of Weather Conditions
Our assessment of the weather includes:
- Assessment of wind conditions and orientation
- Survey of ocean waves and maritime status
- Forecasts of visibility and levels of precipitation
- Advisories and alerts from maritime authorities
- Professional judgement of the captain regarding safety
Timeframe for Decision: The judgement to cancel due to weather is made at most 4 hours before the planned departure.
Refunds Due to Medical Emergencies
Critical Health Situations
We recognize that unforeseen medical emergencies can arise. The scenarios below could be eligible for special refund considerations:
- Unanticipated illness or injury necessitating hospitalization
- Loss of an immediate family member
- Sudden military deployment or recall
- Official summons for jury duty or a legal subpoena
- Disasters affecting travel plans
Necessary Documentation
To handle requests for refunds due to emergencies, please present:
- Doctor's note or hospital records
- Death certification (when relevant)
- Authorized military directives
- Legal subpoena or notice for jury duty
- Travel advisories or state of emergencies
Processed Within: Upon presentation of the appropriate documents, emergency refunds are typically executed within 3-5 working days.
Cancellations Due to Operational Issues
Technical Troubles
If your designated yacht encounters unresolvable mechanical faults:
- Substitute Yacht: An attempt will be made to offer a similar vessel
- Full Refund: Issued if there’s no comparable option
- Partial Refund: Consideration given if the substitute yacht is priced differently
- Extra Compensation: May be offered for inconvenience experienced
Lack of Crew Availability
On rare occasions where certified staff are not available:
- Efforts will be made to arrange an alternative crew
- Full refund provided if the charter cannot proceed
- Possibility to reschedule without incurring extra charges
Processing of Refunds
Original Payment Method
Repayments are made using the same method used during the initial booking:
- Payment Cards: 5-7 business days
- Wire Transfers: 7-10 business days
- Cash or Cheque: 3-5 business days
Service Fees
Card Transaction Service Cost
€50 charge for annulments done more than 72 hours before the charter
Charges for Reimbursement via Bank Transfer
€25 charge applied to all refund transactions through bank transfers
Cost for International Transactions
Extra charges may apply for transfers made internationally
Issuance of Charter Credits
Situations for Credit Issuance
Credits for future charters might be extended instead of a refund under certain circumstances:
- Cancellations made with less than 24-hours notice
- Cancellations due to adverse weather
- Voluntary changes made to booking dates
- Disruptions in operations
Terms for Charter Credits
- Duration of Validity: Credits are valid for a period of 12 months from the date of issuance
- Transferability: Credits cannot be transferred to other individuals
- Monetary Value: Credits equal the full amount of the charter with no deductions for fees
- Application: Credits can be applied towards any future charters that are available
- Expiry: No extensions past the 12-month period
Compensation for Partially Completed Services
Disruptions in Service
If your yacht trip is interrupted or cut short due to factors we can control:
- Refund calculated on a pro-rata basis for the unused portion
- Issuance of credit for a future charter with equal value
- Supplementary services or upgrades offered as a courtesy
Disruptions Caused by Guests
In the event a charter ends prematurely owing to misconduct by guests or noncompliance with safety instructions:
- No refund offered for the remainder of the time
- Full payment for the service is still required
- Additional fees may be imposed
Resolution of Disputes
In case you have a disagreement with any refund decision made, you have the option to:
- Seek a reassessment by our leadership team
- Submit further proofs or details
- Request intervention from consumer protection entities
- Explore legal avenues in accordance with prevailing laws
Refund Request Procedures
Step 1: Establish Contact
Forward your refund request through:
- Email: [email protected]
- Phone: +377 99 99 99 99
- Directly at our marina location
Step 2: Submission of Details
Please provide the following with your request:
- Proof of booking number
- Date and time of the charter
- Grounds for the cancellation
- Any relevant supporting documentation
- Your preferred mode of refund
Step 3: Examination and Execution
Our staff will confirm receipt of your request within one day, evaluate it according to this policy, decide within two days, and if substantiated, process the refund in the previously mentioned timeframes.
Advisory Points
- All demands for refunds must be recorded in a written format
- Refunds are disbursed in € regardless of the paid currency
- It is highly advised to have travel insurance
- Notices about policy changes will be made 30 days prior
- Repayments are under the influence of pertinent taxes and directives
Contact Details
For inquiries about the refund processes or to initiate a refund, contact:
Department of Refunds
SharedAccessBridge Marine Services Ltd.
Port Hercules
Monaco 98000
Monaco
Phone: +377 99 99 99 99
Email: [email protected]
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM